Returns & Exchanges
At ONIKUMA Gaming, we want you to be fully satisfied with your gear; if your headset or peripheral doesn't meet your expectations, you can return it within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included in the box.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location to be sent back to our warehouse.
Quality Inspection & Refund
Once our technicians verify the condition of the hardware, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing